Who we are
Drum Centre Manchester Limited, trading as :-
Drum Centre
Bridgewater Mill
Legh Street
Eccles
Manchester, M30 0UT
For the purposes of these terms and conditions, where we, us or our is
used, this refers to Drum Centre Manchester Limited. Where you
or your is used, this refers to the purchaser.
Our terms and conditions comply with relevant UK legislation and are designed
to make on line shopping with us simple and safe. These terms and conditions
apply only to web site sales. Different policies and pricing may apply
in store.
Payment Information
We endeavour to keep prices on this site up to date but reserve
the right to make changes without prior notification. All prices include
V.A.T. @ 17.5%
We accept credit card and debit card payment, including Visa, MasterCard
and Switch or Maestro cards. We charge for normal stock items at the time
of order, but if an item is out of stock, we will not process any payment
until the goods are ready for despatch. If you have requested us either
by email, letter, telephone or fax to “special order” an item
for you, we reserve the right to take a non-refundable 50% deposit. “Special
order” means an item which is not specifically listed on www.manchesterdrum.com
at the time of ordering.
Security
All credit card numbers are encrypted when the order is placed
using 128-bit encryption available using secure servers. We do not hold
sensitive information on the site. In the unlikely event that anyone should
gain unauthorised access to our database, the information that they could
obtain would not allow them to recover any credit card details. It is
our policy not to sell or pass on any information to any other organisation
or 3rd party. All information is collected lawfully and in accordance
with the Data Protection Act 1998.
Approved Accounts Only
Schools, Colleges and Local Authorities can apply for a Customer
Code which will allow off-line payments. Order the goods either on-line,
by email or fax and they will be despatched to the registered address
on our system. A detailed V.A.T. invoice will be posted which allows a
5% overriding discount for educational use and up to 30 days to pay. Failure
to settle the invoice within 30 days may result in the discount being
withdrawn.
Delivery Information
We aim to process and despatch your order the day it is received
wherever possible.We also try to hold the majority of equipment in our
own stock, but sometimes due to delays from suppliers or unforeseen circumstances,
we may run out of stock. If an item is likely to take more than 14 days
to arrive, we will advise you of this and give you the option to cancel
part or all of the order.
The charges shown for delivery are for a mainland
UK address (please note, we are unable to ship internationally). We will
at our option send goods either by a reputable carrier or by Royal Mail.
Delivery of most items is normally within 5 working days unless you have
opted to pay the small extra premium to upgrade to an express delivery
which is usually 1 or 2 working days.
All items will require a signature on delivery. Delivery will usually
occur between 8.00 am and 6.00 pm on working days, Monday to Friday. Working
days do not include Saturdays, Sundays and bank and public holidays. If
deliveries are not possible at the address given on your order, or no
one is available to sign for them, a card notifying a failed delivery
will be left and the goods will be taken back to the carrier’s local
depot to await collection. The local depot will normally hold deliveries
for no more than 4-5 working days and after this period they will return
any uncollected goods to us.
We cannot be held responsible for a failed collection. No refund is possible
in these circumstances and you will be asked to pay the additional carriage
cost if you ask for the item(s) to be re-sent. Delivery will be to the
address as entered on your order confirmation. Neither we nor the carrier
can accept any liability for late or failed delivery if the quoted address
is incorrect or incomplete.
If you select to have an order delivered to a work address, we shall
be deemed to have successfully delivered the order to its intended recipient
by delivering it to the reception area or post room at the business address
and receiving a signed receipt of delivery from a duly authorised representative
at that address.
We use third party companies for deliveries, and we cannot be held responsible
for late deliveries due to postal strikes, transport strikes and incidents,
flood, drought, malicious damage, riot, and civil unrest.
For the purposes of this web site, “U K mainland” does not
include Northern Ireland, Channel Islands, Isle of Man, or any of the
Scottish islands. For deliveries to these areas, please ask for a quotation
before ordering.
Images
Please note, images used on this web site are for guidance only
and no responsibility can be accepted for any inaccuracies.
Contract
No contract shall exist between you and us for the sale by us
to you of any product unless and until we accept the order by confirming
that it has been shipped. We reserve the right not to accept an order
in certain circumstances. For the avoidance of doubt, any such contract
is considered to have been formed within the United Kingdom and is interpreted
and enforced in all respects in accordance with the laws of England, and
you and we irrevocably submit to the non-exclusive jurisdiction of the
English Courts.
Your Rights to Cancel
You have the right to cancel your order (except “special
orders”) at any time before and up to 7 days after delivery. If
the product is simply unwanted, it must be returned unused and untried,
in a perfect and re-saleable condition and with all accessories and any
free items that were included in the sale, to qualify for a full refund.
If these conditions are not adhered to we reserve the right to levy a
minimum restocking/handling charge of 20%. All video tapes and DVDs must
still be sealed. In the case of faulty goods, we will offer to replace
them with the same type of product or an equivalent, or to give a full
refund. The goods must be returned in a complete and otherwise perfect
state and include all accessories and any free items that were included
in the sale. A customer has no rights for those defects, which have been
brought to their attention before the sale. A customer also has no rights
if they have damaged the goods themselves through accident or misuse,
or have altered or adapted them in any way.
Returns
You must return the product at your cost and risk using recorded delivery
or some other secure means, to the address at the bottom of these terms.
Proof of purchase must be provided which should be the original receipt.
Please contact us to obtain a Returns Number before sending any goods.
Warranties
Most goods (except “consumables” such as drumsticks and heads)
will be covered by the manufacturers for a period of 12 months from the
date of original purchase. against faulty workmanship or materials. Faults
caused by misuse, accident, neglect or normal wear and tear are not covered.
Any goods claimed to be faulty will be returned to the manufacturers or
their agents for assessment and if found to be faulty will be repaired
or replaced at their discretion. We will try wherever possible to assist
you in progressing your claim.
Complaints
If you have a complaint about a product or service please send an email
to info@manchesterdrum.com. outlining the nature of the complaint. Please
remember to quote the customer order number if the complaint is about
your mail order. We will contact you to discuss the complaint and ways
to rectify it. We endeavour to respond to all complaints within 3 working
days and resolve any such complaint within 5 working days. If for any
reason we are unable to resolve a complaint within 5 working days we will
inform you of this.
Cookies
Cookies are common pieces of information, stored on the hard drive by
your web browser, which help us to monitor preferences and enhance your
shopping experience whilst using our site. Most browsers are automatically
set to accept cookies and you can refuse them if you choose, doing so
however will affect the performance and functionality of the website.
Cookies only identify computers not individuals and they help us to provide
an efficient high level of customer service.
Trademarks
Logos and other services referenced on this web site are trademarks or
registered trademarks of Drum Centre Manchester Limited. Other product
and company names mentioned on this web site may be the trademarks or
registered trademarks of their respective owners.
Disclaimer
To the fullest extent permitted by law, Drum Centre Manchester Limited
is providing this web site and its contents on an "as is" basis
and makes no representations or warranties of any kind with respect to
materials or products included in this site. In addition, Drum Centre
Manchester Limited does not warrant that the information accessible via
this web site is accurate, complete or current. Price and availability
information is subject to change without notice. Neither Drum Centre Manchester
Limited nor any of its subsidiaries, directors, employees or other representatives
shall be liable for any claimed damages arising out of or in connection
with the use of this web site or the information, contents, materials
or products included on this site.
Contact details:
Drum Centre,
Bridgewater Mill,
Legh Street,
Eccles,
Manchester M30 0UT
UK
Phone. 0161 789 4415
email info@manchesterdrum.com
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